Refund policy

Return and refund policy

Our promise

If something arrives damaged, defective, or not what you ordered, we make it right with a free replacement or a full refund. No need to ship anything back.

Damaged, defective or wrong items

Email us within 14 days of delivery with your order number and a photo. We will send a replacement at no cost or refund you in full, whichever you prefer. You can keep or donate the item.

Order never arrived

If your order has not arrived within 30 days of shipping, we will resend it or refund you in full.

Changed your mind

Before your order ships (usually within 24 hours): email us and we will cancel and refund 100 percent.

After your order ships: because our products ship directly from our fulfillment partners, we cannot accept returns to the warehouse. You can keep the item and we will refund 40 percent of the item price, or you can return it unused in original packaging to our US return address within 30 days of delivery for a full refund of the item price (return shipping paid by the customer). Email us first and we will send the return instructions.

Items that cannot be returned

Silvervine, catnip and other consumable toys, personalized items (such as harnesses with a custom name), and items marked final sale.

Refund timing

Refunds are issued to the original payment method within 2 business days of approval. Your bank may take 3 to 10 business days to show it.

Cancellations

Orders can be cancelled for a full refund until they are handed to the carrier. After that, see "Changed your mind" above.

Questions

Email chitai.vct@gmail.com with your order number. We reply within 24 hours.